wanderlust

Privacy Policy

Privacy Policy

Our Commitment to You
At Mate, the privacy of your data is a top priority. It is central to the design and development of the services and products you know and appreciate, allowing you to trust them fully and focus on making new connections. We value the trust you place in us by sharing your information and we take that responsibility seriously.Our Data

Privacy Commitment
All our products and services are designed with your privacy in mind. We work with experts from various fields, including legal, security, engineering, and product design, to ensure that every decision we make respects your privacy.

Our Transparency Commitment
We use simple language to draft our Privacy Policy and related documents, ensuring they are easy to read and understand. We want you to read our policies and understand our privacy practices!Our Security Commitment
We have dedicated teams to ensure the security of your personal information. We continually update our security practices and invest in our security efforts to enhance the protection of your information.
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Privacy Policy
Welcome to our Privacy Policy page. Please take the time to read it. We recognize that you trust us with your information, and we intend to always preserve that trust. This begins with ensuring you understand the information we collect, why we collect it, how it’s used, and your choices regarding your information. This Policy describes our privacy practices in straightforward terms, minimizing legal and technical jargon.

Effective Date: This Privacy Policy is effective as of 04/08/2024.

1. Scope of This Privacy Policy‍
This Privacy Policy applies to websites, applications, events, and other services operated by the Mate brand. For simplicity, we refer to all these as our "services" in this Policy. Some services may have their own privacy policies. If so, those policies apply instead of this one.
Legal Basis for Data Processing
The processing of your personal data is carried out in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679) and the Spanish Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights (LOPDGDD). We are committed to ensuring that your personal information is processed lawfully, fairly, and transparently, always respecting your rights.Information We Collect
To help you make meaningful connections, we need some information about you, such as basic profile details and the types of people you'd like to meet. We also gather information on how you use our services, access logs, and information from third parties, such as social media platforms.Information You Provide
● Account Creation: When you create an account, you provide us with your login details, basic profile information (e.g., gender, date of birth).
● Profile Information: You can share additional information (e.g., bio, interests, photos, videos).
● Purchases: When you make a purchase, you provide payment information.
● Surveys and Feedback: When you participate in surveys or feedback sessions, you share your responses.
● Customer Support: When you contact support, you provide information relevant to your inquiry.

2. Information We Receive from Others
● Members: Other members may provide information about you when they interact with our services.
● Social Networks: You may share information via your social network account (e.g., Facebook, Google, Instagram).
● Partners: We may receive information from partners for advertising and safety purposes.Information Collected Automatically
● Usage Information: We collect data on your activities within our services.
● Device Information: We gather information about the devices you use to access our services.
● Cookies and Similar Technologies: We use cookies to recognize and identify your devices. For more details, see our Cookie Policy.Other Information with Your Consent
● Geolocation Data: With your permission, we may collect precise geolocation data.
● Facial Data: If you use features like facial recognition, we collect data to verify your identity.
● Other Data: With your consent, we collect additional information such as photos and videos.

3. How We Use Your Information
We use your personal information to deliver, maintain, and improve our services, ensuring your safety and enhancing your experience on our platform. Our goal is to provide you with a secure, personalized experience while complying with all relevant legal obligations.Specific Uses of Your Information:
● Account Management: We use your information to create and manage your account, enabling you to access and use our platform effectively.
● Customer Service: Your information allows us to provide customer support, respond to your inquiries, and resolve any issues you may encounter while using our services.
● Communication: We use your data to communicate with you about our services, including updates, notifications, and any changes to our terms or policies.
● Personalization of Experience: We tailor our services to your preferences and behavior to enhance your user experience. This includes recommending potential friends and customizing the content you see based on your interests and activities.
● Advertising and Marketing: We may use your information to conduct and measure the effectiveness of our advertising campaigns, ensuring that the ads you see are relevant to your interests.
● Service Improvement: By analyzing how you use our services, we can identify areas for improvement and develop new features that better meet your needs.
● Safety and Security: We are committed to ensuring the safety of our users. Your information helps us prevent, detect, and combat fraud, abuse, and other illegal activities on our platform.
● Legal Compliance: We process your information to comply with our legal obligations, including assisting law enforcement when required and ensuring that our practices align with current regulations.Processing of Personal Data
The information we collect is processed to fulfill the following purposes:
● Account Management: To create, maintain, and manage your user account on our platform.
● Personalization of Experience: To customize our services to your preferences, providing you with a tailored and engaging user experience.
● Security: To safeguard our users by preventing, detecting, and addressing security threats, fraud, and other illegal activities.
● Legal Compliance: To meet our legal and regulatory obligations, ensuring that all data processing activities are conducted in accordance with applicable laws. We retain your personal data only for as long as it is necessary to achieve the purposes described above and in compliance with applicable legal requirements. Once the data is no longer needed for these purposes, it will be securely deleted or anonymized.

4. How We Share Your Information
We primarily share your information with other members. We also share information with service providers and partners who help us operate and improve our services.Sharing Details:
● With Other Members: You share information with other members when you disclose it on the service (e.g., your profile).
● With Service Providers: We share information with providers who support our services (e.g., hosting, analytics, customer support).
● With Affiliates: We share information with Mate affiliates for safety and operational purposes.
● For Legal Reasons: We may disclose information to comply with legal processes or protect safety.
● With Consent: We may share your information with third parties with your explicit consent.

5. Cross-Border Data Transfers
We are committed to ensuring that your personal data is protected, regardless of where it is processed or stored. In certain circumstances, your information may be transferred to and processed in countries outside your own, including countries outside the European Economic Area (EEA).International Data Transfers
When we transfer your personal data outside the EEA, we ensure that such transfers are conducted in compliance with applicable data protection regulations. We use the following safeguards to protect your data:
● Standard Contractual Clauses: We utilize the European Commission’s Standard Contractual Clauses, which are designed to ensure that your personal data receives the same level of protection it would within the EEA.
● Adequacy Decisions: In some cases, we may transfer your data to countries that have been deemed by the European Commission to provide an adequate level of data protection.
● Additional Safeguards: Where necessary, we implement additional safeguards, such as binding corporate rules, to ensure your data is protected during international transfers. By employing these legal mechanisms and safeguards, we strive to ensure that your data remains secure and your privacy rights are respected, no matter where your data is processed.Your Rights and Choices
We are committed to providing you with clear and accessible options to manage your personal data. Depending on your location, you may have certain legal rights regarding your personal data, and we have implemented tools and settings to help you exercise these rights.Tools and Settings:
● Access and Update: You can access and update your personal information directly within our service.
● Device Permissions: You have control over your device settings, allowing you to manage the collection and use of your data by our services.
● Account Deletion: If you choose to delete your account, you can do so directly through the service interface. Once your account is deleted, your data will be handled according to our Data Retention Policy.

6. Your Data Protection Rights
As a user, you are entitled to the following rights with respect to your personal data:
● Access: You have the right to request confirmation as to whether or not we process your personal data, and, where that is the case, access to the personal data and related information.
● Rectification: You can request the correction of inaccurate or incomplete personal data that we hold about you.
● Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent, or where the processing is unlawful, among other reasons.
● Restriction of Processing: Under certain conditions, you can request that we restrict the processing of your personal data. This might apply if you contest the accuracy of the data, or if the processing is unlawful but you oppose the erasure of the data.
● Data Portability: Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transmitted directly to another data controller.
● Objection: You have the right to object to the processing of your personal data on grounds relating to your particular situation, especially when we process your data for direct marketing purposes.
● Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. To exercise any of these rights, or if you have any questions or concerns about how your personal data is handled, please contact us at contact@mateapp.es.

7. Data Retention
We retain your information only as long as necessary for legitimate business purposes and as permitted by law. If you delete your account, we retain your data for a security period before permanently deleting it.

8. Children's Privacy
Our services are not intended for individuals under 18. If you suspect a member is under 18, use our reporting system. Our services are not intended for individuals under 18. We take this restriction seriously and have implemented measures to enforce it. If we detect that a member is under 18 years of age, their account will be immediately deleted, along with any associated data. Additionally, if you suspect that a member is under 18, please report them using our reporting system so we can take appropriate action.

9. Applicants, Contractors, and Vendor Representatives
We process personal information of job applicants, contractors, and vendor representatives as part of our operations. This includes recruitment, contract management, and service provision.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes so you can review them.Ongoing Compliance and Data Protection Commitment
At Mate, we are committed to ensuring continuous compliance with data protection laws and best practices. To achieve this, we have implemented the following measures:
● Regular Internal Audits: We conduct periodic audits of our data processing activities to ensure compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. These audits help us identify and address potential risks proactively.
● Policy Reviews: We regularly review and update our Privacy Policy to reflect any changes in our data processing practices, legal requirements, or industry standards. This ensures that our users are always informed about how their data is handled.

Contact Us
For any questions about this Privacy Policy, please contact us at: Email: contact@mateapp.es